In summary, Salesforce’s acquisition of Slack has greatly satisfied a number of individuals, most specifically Salesforce users. And even better news is that there are several options for integrating Slack with Salesforce, highlighting its flexibility and innovative qualities. Together, Salesforce and Slack will deliver the Slack-First Customer 360 that provides a single source of truth for their business, and a single platform for connecting employees, customers, and partners with each other and the apps they use every day, all within their existing workflows. With the world’s #1 CRM, companies can sell, service, market, conduct commerce, and more from anywhere. Every business across industries has had to optimise for a digital-first customer, employee, and partner experience. One thing which is certain from the past year - if you don’t have a digital way to connect with your employees, customers and partners then you don’t have the best chance of adapting and surviving.
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